General
How does FCM work?
We clean. You relax.
FCM is a cleaning company that has provided an easy way to book, schedule, and manage all your cleaning appointments online. Our cleaners are employed (not temps or 1099 contractors), insured and bonded, and trained to deliver on FCM’s 50 Point Checklist.
Ready to relax? You can book here. Once you have booked our services, we will send one of our cleaning professionals to make your space sparkle!
Does someone need to be present
Whether or not you’re at the space during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the clean. Whatever you’re most comfortable with is fine.
In any case, please don’t forget about your appointments. We’ll remind you with an email or text message, but if the cleaner can’t get in the door by following your entry instructions, or if you aren’t home when you said you would be, you’ll be charged a lock-out fee.
Is FCM insured and bonded?
Yes, FCM is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email (support@fcmclean.com) or by phone 7575227015.
Is FCM pet safe?
We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process.