Do I leave a tip?
September 14, 2019 by admin
Tips are not required but are certainly appreciated by our cleaners.
What is your Cancellation Policy?
September 14, 2019 by admin
We assess a $50 cancellation fee to appointments not canceled by 3PM EST the day before the appointment, unless that ...
How do I update my billing information?
September 14, 2019 by admin
To switch your billing information, simply log into our online portal using your username and password and edit your billing ...
When does my card get charged?
September 14, 2019 by admin
Your credit card will be charged at midnight on the day that your appointment takes place. You will receive an ...
How do I pay for my clean?
September 14, 2019 by admin
We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo. We do not ...
What is and is not eligible for a Great Clean Guarantee?
September 14, 2019 by admin
Appointments completed within the past 48 hours are eligible for the Great Clean Guarantee. Appointments completed more than 48 hours ...
How many recleans can be booked using the Great Clean Guarantee benefit?
September 14, 2019 by admin
There is no specific limit on how many recleans a customer can receive. We want to ensure fair use of ...
How to request a reclean?
September 14, 2019 by admin
Customers can request a reclean either by email (support@fcmclean.com) or by phone (TBC)— as long as the appointment was completed ...
What is the Great Clean Guarantee?
September 14, 2019 by admin
We get it right or we make it right. If you’re not satisfied with your clean, you can request a ...
How do I get an office cleaning quote?
September 14, 2019 by admin
Just click here to get started!